Our client, one of Japan's leading logistics and transportation company in Singapore, is looking for talents for the position of Customer Service Officer.
Job Responsibilities:
Liaison between clients, overseas office/ agents and internal department to ensure smooth handling of seafreight shipment
Primary responsibilities
- Responsible for managing and coordinating Sea Import/Exports shipments.
- Ensure customer requirements are met and documentation is accurate and precise.
- Ensure Fully Compliance on Workplace Safety & Health Procedure
- Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.
Duties / Scope of work
- Coordinating and resolve shipment issues
- To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/ delivery of the shipments.
- Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.
- To ensure related charges are billed and collected timely from the consignee or its agent
- Ensure all transactions are handled in an accurate, complete and timely manner
- To effectively follow up with airlines/oversea offices on any short-landed, damaged or discrepancy cargo
- Answering to customer's inquiries and handling customer's complaints.
- Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
- Any other task assigned by the superior
Job Requirements:
- Preferably a Diploma or higher
- Knowledge in freight forwarding, import & export procedure or permit declaration.
- Possesses excellent communication and interpersonal skills.
- Able to perform in fast-paced environment and meet deadlines.
- Able to start immediately or on a short notice.
- Possess good analytical skills and team player.
- Able to work with initiative.
Interested applicants may apply through online or send your resume to [email protected]
Thank you for your application but we regret that only shortlisted candidates will be notified.
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