Job Description and Responsibilities:
- Lead and supervise the team which includes inspecting table and work area layouts and settings, ensuring service quality and any other hygiene matters
- Assist the Restaurant Manager in carrying out the function of efficiently administering and organizing the restaurant into a profitable center and increasing revenue
- Conduct departmental SOP training for all staff to maintain a consistent best in class service standards and conduct
- Conduct end of probation review for new hires
- In-charge of duty roster, product quality, food cost, staff recruitment.
- Attend all meetings and training programs when required.
- Assist in forecasting staff requirements and in scheduling day off, leaves, and overtime requirements
- Lead and motivate staff in achieving sales targets and customer satisfaction
- Involve, prepare pre-service meetings
- Keep the Outlet In-Charge/Manager informed on all items of interest
- Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards
- Maintain excellent customer service standards and execution of promotions in outlet.
- Work with Human Resource Department in handling staff grievances and disciplinary issues.
- Undertake any other related task/duty/assignment that may be given by the Restaurant Manager
Requirements:
1. Able to work under pressure in a fast paced, dynamic and challenging work environment
2. Able to work split shift, weekends and public holidays
3. Customer oriented, service focus, responsible and positive working attitude
4. Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)