Responsibilities
- Oversee operations on a day-to-day basis within the spa (Facials, Nails, Hair, Massages, Spa) and communicates regularly and efficiently with management on all operational aspects.
- Lead Spa team to maximize treatment bookings and yield management
- Assist with the planning and execution of business plan, capital and operating budgets.
- Prepare monthly financial reports and forecasts.
- Ensure completion and accuracy of staff commission, payments administration of Contractors and Vendors in a timely manner for submission to Finance and Payroll
- Conduct team training and internal audits to ensure adherence of departmental and facility policies and standards
- Partner closely with the MarComm Team to maximize opportunities to drive awareness, usage and revenue.
- Review Members’ feedback, market and industry news to introduce or improve services, programs that allows a successful operation that increases Member positive experiences and usage.
- Ensures prompt resolution to Member complaints and develops communication channels that promotes Member engagement.
- Manage the operations and retail department’s procurement process, allocation, supplies, inventories and purchasing.
- Coordinate with Police Licensing, CaseTrust and CASE appointed auditors on ME License and CaseTrust renewals and to ensure timeliness and compliance of Spa license.
- Regular competitive analysis and benchmarking with hospitality and related industries for products, program and services.
- Identify opportunities for both IT and non-IT systems and processes that can enhances the respective business unit’s efficiency.
Requirements:
- Diploma / Degree in Hospitality or Spa Management will be an advantage
- 5 years’ experience in a management role, administration and operations.
- Able to work on weekends and Public Holidays.
- Spa Operations preferably with knowledge on hair and nails
- Knowledge of government guidelines for ME License / Case Trust to maintain Spa Category 1
- Analytical skills - ability to read, analyze, interpret and write reports on financial positions.
- Planning, developing and implementing policies, procedures
- Relevant experience in retail functions, analysis, pricing and stock controls
- Strong communication, interpersonal, and leadership skills, able to work well in a team
