Responsibilities:
- Developing and implementing training programs: You'll work with senior management to determine training needs and create training programs that meet those needs.
- Delivering training sessions: You may conduct training sessions yourself or coordinate with other trainers to deliver training to employees.
- Managing training materials: You'll be responsible for creating and managing training materials such as manuals, presentations, and online courses.
- Evaluating training effectiveness: You'll use various metrics and evaluation methods to assess the effectiveness of training programs and identify areas for improvement.
- Collaborating with other departments: You'll work with other departments to ensure that training programs align with the organization's overall goals and strategies. Provides instruction and education regarding products or equipment usage to customers and internal employees.
- Coordinates with Customer Service representatives to identify customer training and support needs.
- Managing training budgets: You'll be responsible for managing the budget allocated for training and ensuring that expenses are within the approved limits.
- Tracking employee progress: You'll monitor employee progress through training programs and provide feedback to employees and their supervisors.
- Develop and manage the training calendar for the region
- Publish training and certification completion snapshot to the regional leadership on a quarterly basis
- Reviewing warranty claims: You'll be responsible for reviewing warranty claims submitted by customers, dealers, or service centers, to ensure that they meet the warranty criteria.
Requirements:
- Minimum 3-5 years of overall industrial work experience
- Strong knowledge of HVAC Commercial Products would be an added advantage
- Minimum of 3 years work experience in installation, upgrades and services in a Regional Role
Account Manager:
Kerwin Tan Kai Bin (R1331624)
EA: 16S8107
