Job description: Harper Network Pte Ltd is looking for an Operation Manager with great enthusiasm for tourists. You will be responsible for booking of traveling arrangements for clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
Job responsibilities:
• Determining clients’ needs and suggesting suitable travel itineraries
• Organizing travels from beginning to end, including tickets, accommodation and transportation
• Supplying travelers with pertinent information and useful travel materials (guides, maps, event programs etc)
• Research various destinations and means of travel regarding weather conditions, booking of tickets etc
• Collect deposits and balances
• Handle unforeseen issues and complaints, and determine eligibility for refund
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with clients
Requirements:
• Preferably able to understand and speak Mandarin
• Diploma in Hospitality, Travel, Tourism, Business or relevant field (An advantage)
• Candidates with personal travel experience will be preferred
• Proficiency in English, knowledge of additional languages is advantage
• Customer oriented approach
• Ability to present, persuade and communicate effectively
• Friendly and upbeat personality
• Ability to work under pressure
• Problem-solving skills
• Conflict-resolution skills
