Work Plan and Budgeting:
• Work with relevant parties (delivery teams, vendors, ops users, etc) to plan and budget the decommissioning of application systems that the hospital will no longer use.
• Work with relevant parties (delivery teams, vendors, ops users, etc) to plan and budget the decanting of hospital services / facilities (wards/beds/clinics/etc) within application systems.
• Work with relevant parties (delivery teams, vendors, ops users, etc) to plan, budget for application systems in the commissioning of new hospital services / facilities (wards/beds/clinics/etc).
• Collate business requirements of cluster stakeholders, including working with delivery teams for solution review board submissions, ITQ/RFP submissions, and approval papers.
• Work with delivery teams to obtain the costings, including review the cost reasonableness
• Work with relevant parties (vendors, delivery teams, MOH, etc) to advise users on adoption of technologies/systems/national initiatives.
Project Delivery:
• Work with relevant parties (delivery teams, vendors, ops users, etc) to decommission application systems that the hospital will no longer use.
• Work with relevant parties (delivery teams, vendors, ops users, etc) to decant hospital services / facilities (wards/beds/clinics/etc) within application systems.
• Work with relevant parties (delivery teams, vendors, ops users, etc) to procure, perform installation, setup, testing and full dress rehearsals of application systems for the commissioning of new hospital services / facilities (wards/beds/clinics/etc).
• Facilitate and participate in cluster / institution workflow study, workgroup discussion to provide IT advice, including driving National IT initiatives adoption.
• Plan and track the required activities for IT readiness, deployment, and implementation.
• Tracking of key performance indicators for institution / cluster projects such as timely project delivery, quality of systems delivered, user satisfaction of systems delivered, etc.
• Management and reporting of project development, maintenance, and support activities.
• Management of contracted vendors for project delivery or IT operations.
• Support users in user acceptance testing (UAT), including planning the required logistics, UAT plan etc.
• Monitor and ensure the service level agreement for IT operations are met.
• Work with users and delivery teams to resolve IT issues and timely resolution / implementation.
• Support Service Level Agreement (SLA) formalization with users
Hospital Operations:
• Assist in hospital’s decantment of application systems and IT related matters.
• Assist in hospital’s commissioning of hospital services / facilities by assessing and analysing hospital operations, then proposing and mapping out feasible IT solutions that allow operations to run efficiently.
• Assist in institution/cluster Enterprise Risk Management and Business Continuity Planning and participation in institution / cluster / national exercises (e.g. Disaster Recovery, Mass casualty, etc.)
• Support institution/cluster IT Systems Audits and ensure application system vendors are compliant with Service Level Agreements.
Others:
• Prepare and present the required materials for relevant forums in the institution/cluster (eg. IT committees, management meetings etc)
• Support and manage ad-hoc IT requests from institution/cluster, IT issues resolution etc.
• Support audit requests as raised from internal / external audits.
• Undertake any requests as directed and in alignment with organization objectives and goals.
Requirements/ Qualifications:
- Bachelor of computer science or equivalent
- At least 6-8 years of relevant experience in support and delivery
- Open to be 24/7 standby when required/ rostered
- Meticulous with numbers, have experience in budgeting, tracking and reporting
- Excellent interpersonal skills and stakeholders management
- Excellent written skills
- Able to lead and work with cross functional teams/ institutions
- Problem solving skills (including troubleshooting in IT related context)
- Location: South West
