We are seeking a dynamic and customer-focused individual to join our tuition centre as a Customer Relations (Frontdesk) representative. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Customer Relations (Frontdesk) role is crucial in maintaining a positive and professional image for our tuition centre.
JOB RESPONSIBILITIES:
- Warmly greet students, parents, and visitors as they enter the tuition centre and provide a welcoming atmosphere.
- Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information.
- Assist with the enrollment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation.
- Schedule appointments for students and parents to meet with teachers or staff as needed.
- Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively.
- Collect tuition fees and ensure accurate recording of payments.
- Maintain and update student records and administrative documents.
- Record all math questions in the system.
- Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents.
- Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary.
- Manage and maintain records of tuition centre-related supplies, such as students' gifts, student scorecards, prizes, and gifts, to ensure an adequate supply for teachers.
- Perform general office tasks, such as photocopying, filing, and organizing office supplies.
- Inspect the tuition centre and office regularly and report that non-compliance.
- Support the essential maintenance of tuition centre facilities and equipment, coordinate with vendors/contractors/building management for the repair and maintenance of tuition centre as and when required.
- Willing to learn how to conduct student talk with parents.
- Being familiar with registration or learning software will be an added advantage.
- Administrative duties and any other ad-hoc duties as assigned.
· 当学生、家长和访客进入补习中心时，热情地欢迎并营造亲切的氛围。
· 回应学生和家长关于课程安排、时间表、费用及其他相关信息的询问。
· 协助入学流程，包括填写注册表、解释学费政策和收集必要的文件。
· 根据需要为学生和家长安排会晤老师或工作人员的预约。
· 迅速、专业地处理电话和电子邮件，有效地回答问题和解决疑虑。
· 收取学费并确保准确记录付款。
· 维护和更新学生档案和行政文件。
· 将所有数学问题记录在系统中。
· 协助营销活动，如分发传单、宣传特别活动，并收集学生和家长的反馈意见。
· 怀着同情心处理客户的投诉和疑虑，以最大限度地解决问题，必要时升级处理。
· 管理和维护与补习中心相关的物资记录，如学生礼品、学生成绩卡、奖品等，以确保老师有足够的供应。
· 执行一般办公室任务，如复印、文件整理和组织办公用品。
· 定期检查补习中心和办公室，汇报不合规事项。
· 支持补习中心设施和设备的基本维护，根据需要与供应商/承包商/楼宇管理协调进行维修和保养工作。
· 愿意学习如何与家长进行学生谈话。
· 熟悉注册或学习软件将是额外的优势。
· 履行行政职责以及分配的其他临时任务。
JOB REQUIREMENTS:
- Candidate possess at least Secondary School/"O" Levels / Professional Certificate / NITEC in any field.
- No experience is required, the training will be given.
- Passionate about work even during challenging times.
- Excellent interpersonal and willingness to be trained as a Teacher.
- Fast-paced working environment and able to multi-task, meticulous.
- 44 hours per week, able to commit weekdays (inc. evenings) & weekends.
· 候选人至少拥有任何领域的中学/“O”水平/专业证书/ NITEC。
· 不要求工作经验，我们将提供培训。
· 即使在充满挑战的时期也对工作充满热情。
· 优秀的人际交往能力，愿意接受教师培训。
· 快节奏的工作环境，能够同时处理多项任务，工作细致。
· 能够接受工作日(包括晚上)和周末工作。
