“Make every logistics journey your best one yet” - Quincus
The Company
At Quincus, we make logistics simpler, more productive and more intelligent. Combining advanced technology, data analytics and technology ecosystem into our operating system, we offer the most viable solution to the trillion-dollar logistics industry that impacts everyone’s life.
The Role
Reporting to the Chief Product Officer, we are looking for an exceptional leader to build and maintain healthy business relationships with our customers by providing them with high-quality deliverables according to their expectations and our product offerings.
What you will be doing
- Develop strategy to foster relationships with high-value customers.
- Provide comprehensive view of customer relationship with strategic use of metrics and data.
- Involve in solutions design, project delivery & implementation process for selected customers.
- Develop and maintain a recruiting pipeline of solutions consultanting and customer engagement candidates to meet future business demands.
- Lead and inspire the high performing 1. solutions team and newly created 2. customer engagement team. Enable these teams to fulfil their deliverables outlined below.
1. Solutions Team
- Develop innovative solutions in collaboration with product offering, & roadmap, users pain points and their processes in mind.
- Be subject matter experts on product offering and elevate issues outside of product offering scope.
- Document and present technical solutions that align with customer’s business problems.
- Refine requirements documents and gain sign-off based on feedback from the customer and internal product & engineering reviews.
- Collaborate with sales, product, engineering, and customer engagement teams to ensure knowledge share.
- Provide customer feedback to product management.
- Ensure a thorough handover of the customer to the team responsible for onboarding and implementation.
2. Customer Engagement team
- Manage implementation and delivery.
- Train customers for product usage.
- Support customers during onboarding and implementation process (UAT/go-live/hypercare).
- Guide and facilitate customers through knowledge bases, videos, demos, and best practices.
- Set and continue to set clear expectations for the customers.
- Provide customer feedback to product management.
- Maintain a strategy to communicate across sales, marketing, and product teams to foster a positive, proactive relationship.
The Must-Haves
- Bachelor degree or above.
- 7+ years previous experience managing and growing teams in capacity of solutioning/onboarding & implementation/customer engagement while successfully deliver own contributions for critical customers.
- Previous experience in companies that sell B2B logistics/supply chain software.
- A proven leader, collaborator and natural problem solver.
- High sense of urgency and ownership.
- Excellent attention to detail and willingness to roll up the sleeves.
