Contract Period : 06 Moths
Work type: Hybrid work: Tues-Thurs in the office. Monday & Friday remote
Work Location : Pasir Panjang
Job Description:
- Work with Trust & Safety team.
- Create and improve processes, maintain records, conduct legal research and coordinate communications across the team.
- As a Policy Specialist, Trust and Safety, you will process legal removal requests across a large number of products.
- Provide information to internal and external customers regarding legal removals processes.
- Field and process a high volume of incoming complaints that will be processed through internal tools based on a complex internal policy.
Top Responsibilities:
- Process removal requests efficiently and accurately.
- Respond to internal and external customer inquiries
- Display excellent prioritization and organization skills.
- Facilitate communication of process and policy to internal and external customers.
- Create documentation for existing and new policies and procedures.
Experience/Education
- BA/BS degree (In lieu of degree, relevant skills or equivalent experience).
- Exceptional attention to detail with a proven ability to maintain high quality on repetitive tasks and detailed workflows.
- Excellent reading comprehension skills and comfort acting independently to follow detailed workflows and escalate when necessary.
- 6 months of data entry experience, operations, or low-level legal work experience
- Must speak and write in English
- Ability and willingness to work on data entry tasks.
- Ability to interact professionally with all levels of internal stakeholders 2 years of data entry, operations, or low-level legal work experience.
- Comfortable working in a tech environment.
