IT SUPPORT ENGINEER (HELPDESK)
Job Description & Requirements
Roles & Responsibilities
- Installing and configuring computer hardware, software, systems, networks , printers and scanners
- Monitoring and maintaining computer systems and networks.
- Respond to site to troubleshoot, diagnose, and resolve hardware, software, and other network and system problems.
- Provide support (maintain and upgrade) for in-house applications.
- Keep inventory of hardware and maintenance records
- Monitor condition of server, apps and security measures
- Identify, log and resolve technical problems of the scope (Incident Management)
- Liaise and coordinate the recovery of systems
- Setting up account for new users
Requirements:
- Ability to work shift to provide 24 x 7 support including weekend
- Minimum Diploma in Computer Science, Computing Engineering or equivalent
- At least 1 year experience in systems and network design, setup maintenance and troubleshooting
- Experience of Domain environment & Network
- Familiar with MS Windows server configuration and administration, MS SQL Administration and MS Office.
- Knowledge of Active Directory, DNS, TCP/IP Networking and LAN/WAN setup and maintenance.
- Able to multi-tasks, and work in a fast-paced environment
- Able to work independently and as a good team player/ willing to learn new skills with good initiatives.
- Good deductive reasoning and problem-solving ability.
- Excellent verbal and written communication and presentation skills.
