The Role
You are the Ambassador, the first point of contact for Podiatry Quest!
Our Ambassadors are customer-centric and are passionate about service delivery and assertive to hold difficult conversations.
You will
- greet customers warmly and ascertain issues and appointments or reasons for calling with an enthusiastic attitude.
- deliver a positive customer experience and manage the needs of our customers through all communication channels efficiently.
- manage reception, make appointments, registration and collecting payments.
- assist with sterilisation of instruments with an autoclave to infection control standards
- run the clinic backend operations including stock-take, ordering of consumables, prepping of clinic rooms.
- support other ad-hoc work duties assigned.
What You'll Need to Succeed:
- Good command of written and spoken English to handle English-speaking customers.
- Personality traits – Good attitude, enthusiastic, able to work independently, detail-oriented, responsible, trustworthy, ethical and goal-focused.
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Analytical thinking and high problem-solving skills.
- Basic IT skills
Job Highlights
- Friendly Working Environment
- Starting in January 2024
- 5.5 days work-week (office hours), Sun and PH Off.
- Compressed Work-Week (to rest on Alt Sat) available.
- Training will be provided.
Kindly send in your resume here stating your expected salary and availability.
Thank you for your application.
