As a CRM Manager, you will play a pivotal role in enhancing our customer relationships by leveraging CRM tools and analytics. Your primary focus will be to analyze customer behavior, understand their needs, and ensure a seamless experience throughout their journey. By utilizing your expertise in CRM systems, you will contribute to the growth of our customer base and foster long-lasting relationships.
Key Responsibilities:
- Conduct thorough analysis of customer data to identify trends, preferences, and behavior patterns.
- Utilize CRM tools to extract meaningful insights that contribute to informed decision-making.
- Collaborate with cross-functional teams to share insights and recommendations for improving customer engagement.
- Work closely with marketing and sales teams to understand customer requirements and expectations.
- Use customer feedback and data analysis to identify areas for improvement in products or services.
- Assist in the development of strategies to meet and exceed customer expectations.
- Implement and manage CRM processes to ensure effective communication and relationship building.
- Collaborate with customer support to enhance overall customer satisfaction.
- Leverage CRM tools for customer segmentation, targeting, and personalized communication.
- Stay updated on industry trends and advancements in CRM technology to optimize system usage.
- Collaborate with the sales team to facilitate initial purchases through targeted CRM strategies.
- Implement upselling and cross-selling initiatives based on customer behavior and preferences.
- Monitor and report on the effectiveness of CRM-driven sales initiatives.
Qualifications:
- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience in a CRM management role within the Luxury Fashion clothings industry.
- Leadership and team-building skills, with the ability to motivate and develop a diverse workforce.
- Excellent communication and interpersonal skills, capable of engaging with boutique staff and stakeholders at all levels.
- Strong problem-solving skills and the ability to make quick decisions under pressure.
We regret that only shortlisted candidates will be notified
Right Search Pte. Ltd.
EA Licence Number: 22C1170
Tel: 69784646
EA Registration Number: R23115790
EA Personnel: Ivy Wong
