Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively? Are you ambitious about joining a truly innovative, global organization? Join Western Union as an Administrator, EUC Solutions Support.
Western Union powers your pursuit.
In this critical position, you will drive growth and provide overall supervision and strategic leadership of the region. Using your strong business acumen, you take full ownership of the following:
Role Responsibilities:
- Experience in end user hardware, Microsoft and Apple products end user support knowledge is required with minimum 4 to 6 years of experience.
- Supports Windows, Mac OS workstations and various smart mobile devices.
- Liaise with vendors / manufacturers for hardware related issues, not limited to warranty claims, replacement of faulty parts, etc.
- Strong troubleshooting skills
- Aware with IT Security and Information Security policies and best practices
- Understanding of concepts and willingness to learn and support processes such as ITIL and life cycle management.
- Modifies systems and/or programs based on user and system specifications.
- Assists in integration of new hardware configurations and provides support of client technologies on workstations and peripherals.
- Maintain Audio Visual conference rooms.
- Excellent customer service and technical skills
- Experience in assisting integration of new hardware configurations and provides support of client technologies on workstations and peripherals.
- Maintains and modifies systems and/or programs based on user and system specifications or installations.
- Responsible for responding to requests for IT support via multiple sources, logging service calls, generating trouble tickets, managing trouble, incident reports and monitoring their progress and resolution.
- Monitors telecommunication systems and equipment in addition to troubleshooting any type of hardware or software incidents to ensure that systems perform in a manner which meets business/client’s needs and objectives.
- You will actively support Tier I & 2 IT support to the business and to external customers, responds to support requests by diagnosing and resolving service calls within guidelines, and escalate more complex incidents and service calls to the appropriate level.
- Good problem-solving and troubleshooting skills with a strong analytical disposition with attention to details.
- The ability to work in a fast-paced, highly structured, deadline-driven environment.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Singapore specific benefits include:
18 days holidays
Birthday Leave
Eldercare Leave
Wellness Benefits
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
