• Oversee the operations & performance of the Security, Engineering, Front Office & Housekeeping departments.
• Lead the strategic planning for the rooms division to develop operational strategies & performance indicators as well as review operating procedures & service standards.
• Grow revenue & maximize the financial performance of the rooms division, he leads the division to maximize room occupancy & foster customer loyalty & retention.
• Work towards achieving high levels of guest satisfaction through the consistent execution of the property’s standards, operational leadership & hands-on interaction with guest & team members
• Be responsible for knowledge management & operational risks management through compliance management, corporate governance & crisis management.
• Manage financial plans & budgets as well as overseeing talent capability development & performance management.
• Perform any other duties as assigned by General Manager.
Qualifications
• Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
Experience
• At least 4 to 6 years experience in the Hotel guest services.
