Job Summary
Reporting to the Director of Business Travel, the Sales Manager, Business Travel is responsible for identifying, developing and managing accounts within specific segments, markets or geographical territories. He/She will maintain or increase current account production including but not limited to group, transient, rooms, banquet and events, weddings and F&B in order to generate revenue for the Hotel.
Key Responsibilities
- Prospects and develops new business continuously through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.
- Drives and manages account transient, group and catering production through improved customer loyalty by excellent account management.
- Determines the accounts' needs, Hotel's objectives, and marketing activities of each assigned market/account.
- Negotiates transient and group rates for assigned accounts.
- Continuously communicates the benefits of the Hotel to clients.
- Understands and is familiar with the fundamentals of assigned accounts.
- Identifies new or existing markets/accounts that meet property sales strategy.
- Be accountable for all targets and goals set for area of responsibilities.
- Develops marketing intelligence, new products ideas, competition activities, new customer trends and performance.
Key Requirements
- Excellent service and interpersonal skills
- Excellent business negotiation and customer relationship management skills
- Excellent presentation and communication skills (Written and Spoken English)
- Proficient in Microsoft Office applications and HMS, Delphi
- Self-starter
- Good problem-solving skills
- At least 1 year experience in a similar capacity in an international chain luxury hotel
- Minimum qualification of diploma in any discipline
