RESPONSIBILITIES:
1. Customer Service
- A point of contact to provide end to end (E2E) customer service
- Handle customer problem and job service
- Tracking and follow up customers’ queries
2. Provide consultation to customers on bank’s products/services’ specifications and assist customers on banking transactions such as:-
(a) Account Opening Operation
- Preparation of various business application form documents
- Coordinate and work closely with Operation Team to complete customer’s queries
- Meeting customer with Relationship Manager to provide onsite support.
(b) Account Closure
- Signature verification, arrange closure of accounts and funds remittance.
(c) Pricing
- Assist Fixed Deposit interests rate fixing
(d) Transaction & Receipt
- Support and assist business units/support team on:
- Customer transaction information or notification of exceptions
- Transaction processing, tracking, control, inquiry, advices, etc.
- Monthly statement or transaction advices
- Fax transaction (Codefax)
- Mailing Handling
(e) Credit
- Assist in checking credit limit availability and preparation of loan instruction (Drawdown / Rollover / Repayment).
(f) E-Banking Service
- Applications, amendment of and follow-up of e-Services (EB/MMAS/CODE FAX product application, etc.)
- Assist customers on e-Services related matters such as MMAS password reset, MMAS resend etc.
3. System Maintenance
- Maintain and record customer service details and follow up matters in customer service system (I-Call).
4. Policy, Procedure & Working Manual
- To update and maintain team’s policy, procedure & working manual whenever needed.
5. Report
- Prepare Code Fax Daily Reconciliation and other Ad-Hoc Reports
REQUIREMENTS:
- Diploma / Degree Holder with minimum 5 years of relevant operational banking experience.
- Understanding of corporate banking products, operations, systems and procedures.
- Understanding of regulatory and internal management reporting requirements.
- Strong team spirit.
- Good communication Skills, courteous and tactful.
- MS Office skills.
EA License Number: 18C9289 | Registration Number: R1551292
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
Under the revised Employment Agencies License Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.
https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data
