TD Bank Group
Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:
- Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
- U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
- Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
- Wholesale Banking including TD Securities and TD Cowen
TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".
Job Overview:
Host Operations is a 24x7x365 (Singapore employees will only work a day shift) providing front line support and monitoring of the Bank's mainframe environment. The primary focus of the team is surveillance of the banking environment, as well as reacting to any/all anomalies that are presented through a variety of monitoring tools: System Automation, IBM personal communications, Service Desk Manager, Omegamons, Automated Workflow, SharePoint, TotalView, and xMatters. Host Operations monitors and supports the Information Management System (IMS), Customer Information Control System (CICS), as well as the physical Direct Access Storage Devices (DASDs) and Automated Tape Libraries (ATLs).
Incident Management
- Handle Incident Management for outages effectively, communicate with clients during service outages and ensure the outages are resolved efficiently with minimal impact to stakeholders
- Ensure timely notification and escalation of possible or occurring issues / problems, provide options and recommendations for prompt resolution
- Resolution of customer / client requests
Change Management
- Provide effective Change Management discipline, ensuring stability to the Production environment
- Perform testing according to test plans, monitor and report on results, as well as work with others on problem resolution
- Support the installation, configuration, upgrade of business applications / systems in coordination with appropriate stakeholders
Requirements:
- The role will require daytime shifts from 7am – 7pm / 8am – 8pm (depending on daylight savings time) on a rotational basis. The role will also require candidates to be able to work from office a few days a week on a hybrid basis.
- Technical requirements: System Automation, IBM personal communications, Service Desk Manager, Omegamons, Automated Workflow, SharePoint, TotalView, and xMatters. Information Management System (IMS), Customer Information Control System (CICS), as well as the physical Direct Access Storage Devices (DASDs) and Automated Tape Libraries (ATLs).
Inclusiveness:
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach their potential.
