Managing Security Operations
• Develop and implement emergency procedures.
• Recommends follow-up action for security breaches.
• Conducts investigation of all losses of property assets and refers to proper management for disposition.
• Deploys security staff to effectively monitor and protect property assets.
• Complies with all Security safety and security management guidelines and procedures.
• Completes proper documentation and reports all employee accident and general liability incidents.
• Conducts periodic patrols of entire property and parking areas.
• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, otherwise negotiating with others.
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
• Implements action plans to monitor and control risk.
• Keeps abreast of local criminal activity as it may impact property.
• Maintains required reports and documentation regarding patrols of property and parking areas.
• Inspects all security equipment and ensures it is fully functioning.
• Provides means for obtaining necessary medical attention on a timely basis.
• Conducts employee performance appraisals according to Standard Operating Procedures.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Maintains first aid and CPR certifications required for Security officers.
• Implements local authority requirement for security and safety.
Leading Security Teams
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
Providing and Ensuring Exceptional Customer Service
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a
positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Meets quality standards and customer expectations on a daily basis.
• Provides services that are above and beyond for customer satisfaction and retention.
Qualifications
• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects
• Holds a valid Security Officer License by Police Licensing and Regulatory Department (PLRD)
• Proficient with hotel security operations.
Experience
• 3 years experience of similar experience in Hotels.
