• Maintain the order and safety of the hotel and offer necessary assistance to guests.
• Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards.
• Take good care of communication facilities and skillfully operate all fire control equipment.
• Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well.
Security Officer working at staff entrance should:
• Ensure that the external visitor is registered correctly.
• Be hospitable to visitors and report any suspicions to the Management.
• Conduct random bag inspections of team members entering and leaving the building, ensuring that the Asset Removal Policy is adhered to.
• Prevent any flammable or explosive items, corrosives, drugs, hazardous tools, liquor or items labelled identically as the hotel’s property from being brought into the hotel.
• Identically labelled items or items with the same brand as the hotel’s property, to be detained and recorded with the name and employee number of the staff involved.
• Prevent hotel’s property from being removed without an authorized and signed property removal form.
• Write-off the approved property removal form once lent-out articles are returned.
• Implement payment for damaged items and provide the invoice for the purchase or refund.
• Keep the deposited keys in good condition and fulfill the key-lent procedure.
• Maintain workplace cleanliness.
Security Officer working at the hotel lobby should:
• Familiarize with all hotel facilities, their locations and operation timings in order to direct guests to the most convenient route to their destinations.
• Take the initiative to usher guests into available elevators and assist with the selection of levels.
• Specially assist elderly, children and those who require special attention.
• Be vigilant on movements around the hotel and prevent illegal activities from taking place.
• When suspicious people enter the elevator, promptly inform CCTV and relevant departments to pay attention, preventing unauthorized visitors from entering the rooms.
• Make sure all commercial photography carried out in the hotel’s premises have clearance from the hotel’s Sales & Marketing department, otherwise, direct them to the relevant department.
Security Officer on patrolling duty should:
• Upon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, and fire safety facilities.
• Report all potential threats or discrepancies.
• Inspect the key parts of the machine room, distribution room, kitchen, windpipe / water pipe, storages, fire control corridor, escape indicator in the public area and firefighting equipment.
• Check and ensure that the backend office door is locked after team members have left.
• Inspect the locker room and team members’ restrooms, prohibiting noise, gambling, smoking, storage of inflammable, explosive goods and anything that releases strong odors.
• Effectively manage issues encountered during duty and report to the duty supervisor or Assistant Security Manager promptly when needed.
• Be responsible for the checking of fire facilities, fire security and manage the fire alarm.
• Be familiar with first aid and fire emergency procedures.
• Carry out other reasonable duties and responsibilities as assigned.
Qualifications
• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects
• Holds a valid Security Officer License by Police Licensing and Regulatory Department (PLRD)
• Proficient with hotel security operations.
Experience
• Previous Security experience in the hotel, leisure or retail sector would be an advantage.
