We are currently hiring for Desktop Engineer role & looking for someone who has exposure working with Imaging.
Company : U3 Infotech (Payroll)
Role Name : Desktop Support Engineer
Position : Long term-Contract
Duration : 12 Months (Renewable)
Working hours : Monday to Thursday: 7.30 to 5pm OR 9.00 to 6.30pm, Monday - Friday (5days), Saturday is a non-working day. Sunday is a rest day.
Job Description:
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
