This position is responsible for Administration activities relating activities of the Teaching function of SIFAS.
ROLES & RESPONSIBILITIES
· Ensure and validate the authenticity of complete studentship/membership related data on Ecole at all times
· Customer Service Management -Face of SIFAS at Academy office counter – Handling calls, enquiry mails and end to end customer service management
· Student management - Processing forms such as Breaks, withdrawals, DC, change of class, change of tutor, additional discipline etc. with an aim to provide pleasing experience to customers.
· Enquiry Management – Daily clearance of admin mailbox, documenting daily enquiries into Enquiry Management in Ecole.
· Daily reporting - Preparation and submission of end of the day email and forms clearance report
· Preparation of Reports - Preparation of monthly student/member headcount reports, enquiry management reports and any other adhoc reports on need basis
. Managing VIKASA programme on saturdays
· General announcements on student processes, Surveys and feedback
· Undertake need based initiatives and projects as directed by the senior management of SIFAS
JOB SPECIFICATIONS
· Proactive mind set
· Analytical, consistent, decision-making and management skills
· Prior Experience in Customer Service Management
· Ability to organise and complete all the activities within a limited time duration
· Excellent written and verbal communication
· Quick turnaround time on response to calls, mails, enquiries, processing forms, reports and system updates
· Ability to look at the past events and plan accordingly to ensure smooth operations
· Proficiency in MS Excel
Experience working in a school will be added advantage.
