This position will handle AIC system KTLO maintenance, work process, task tracking/reporting and user management.
Roles & Responsibilities:
The Application Support Engineer provide technical support for application related issues and supports the investigation involving key technologies and application domains.
The candidate is responsible in complex problems requiring technology skillset or domain / workflow related experiences.
a) Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
b) Assist in implementation for standardization across technologies / domains of application
c) Assist in documentation of key application workflows
d) Assist in training
e) Assist in investigation of complex user reported issues
f) Develop mitigating and/or preventive solutions
Requirements/ Qualifications:
a) Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
b) 1-3 yrs of Technical / Application Support experience on multi technology platforms, in level 2 support
c) ITIL v3/v4 certification and strong service oriented experience / background preferred.
d) Strong Knowledge and understanding of IT industry environment and business needs.
e) Proven experience supporting Web / Mobile / Client based applications
f) Some experience in ticketing system before
g) Good stakeholder management and user management
