· Oversee operations on a day-to-day basis within the spa (Facials, Nails, Hair, Massages, Spa)
· Identify the needs and extend professional advice and solutions to customer
· Lead Spa team to maximize treatment bookings and yield management
· Must possess full spectrum of work experience as a spa front desk and as a spa therapist and to commence work immediately without training to plan and execute the daily operations of the spa
· Assist with the planning and execution of business plan, capital and operating budgets.
· Prepare monthly financial reports and forecasts.
· Ensure completion and accuracy of staff commission, payments administration of Contractors and Vendors in a timely manner for submission to Finance and Payroll
· Ensure high levels of customer satisfaction through excellent sales service
· Perform supervision to ensure that all services offered at the Spa are carried out with utmost professionalism, effectiveness and courtesy.
· Review Members’ feedback, market and industry news to introduce or improve services, programs that allows a successful operation that increases Member positive experiences and usage.
· Manage the operations and retail department’s procurement process, allocation, supplies, inventories and purchasing.
· Maintain a good after-sales relationship with the customer and see that their inquiries are managed promptly
· Provide professional body analysis and recommend a suitable range of treatments to customer
· Engage and establish relationships with the customer from the daily-assigned pool of leads
· Able to have strong human resource network to identify, conduct interviews and recruit front desk receptions and therapists.
· Assist the Director to setup new branches
· Train the team to hit their monthly targets by upskilling them with the relevant sales techniques
· Able to work on weekend and public holiday
· Well speak, writting and reading in Vietnamses is an advandge
· Have working experiencies in Vietnam culture
· Spa Operations preferably with knowledge on hair, nails and massage
· Strong communication, interpersonal, and leadership skills, able to work well in a team
· Spearhead Spa marketing strategies and executions
