Roles and Responsibilities
Pre-handover Inspection
· Conduct pre-handover visual inspection of units.
· Liaise with main contractor on rectification of identified defects.
· Monitor rectification of identified defects by the main contractor and report to client when rectification is complete.
· Preparation of handover kits which includes (without limitation) packing the keys into the key pouch and accessories, etc to be handed over to owners.
Handing over of units to Purchasers/Authorised Representative
· Conduct the handover process with the Owners of units at the Property and get the Owners to acknowledge receipt of all the items handed over.
· Accompany the Owners to the respective unit(s) and brief them on the usage of essential items.
· Be the point of contact to provide customer service and assistance to Owners after handover.
· Maintain and update unit’s handover report.
Defects Management during Defects Liability Period
· To liaise and coordinate defects related matters between the Owners and Main Contractor.
· To arrange for a joint inspection with the Owners upon receipt of defects via Defects Management System.
· Monitor and track the defect rectifications based on the agreed time frame with the Owners.
· Inspect unit after rectification and follow up with the Owners to sign off the defect.
· Develop a logbook for control of keys / access cards / pin codes for access to units during defects rectification.
Requirements
· Diploma or equivalent
· 2 years of working experience in unit handover and defects management
