Responsibilities:
- Manage, oversee daily operation and ensure compliance to operations standards and procedures
- Responsible for the scheduling of work and the appropriate allocation of duties to staff
- Manage and maintain operational records which include inventory, sales and cash on hand reports
- Supervise and direct staff to guarantee customer satisfaction in regards to quality, sanitation and service
- Ensure consistent high quality of customer service
- Maintain professional image, including cleanliness, proper uniforms, and appearance standards
- Attend to customers’ needs and respond to complaints promptly, understanding service recovery and applying when needed
- Ensure smooth day to day operations
Requirements:
- Minimum 2 years of relevant experience
- Possess strong interpersonal skill, positive attitude, pleasant personality, and social intelligence
- Strong leadership skills, highly organised and able to multi-task
- Independent, result-oriented and resourceful
- Responsible, honest, flexible
- Excellent oral and written communication skills
