Description
The System Engineer is responsible to monitor and resolve all issues related to company IT & related systems (hosted on premise and on cloud).
Act as a single point of contact for all reported IT & related system issues and queries related.
Take full responsibilities to escalate and work with IT/Systems vendors to resolve reported issues within SLA.
The System Engineer will assist the IT Infrastructure Manager to maintain, support and optimized key functional areas such as network, server, data & telecommunications system, video conferencing equipment and security.
Essential duties and responsibilities include the following:
IT Support and Management
- Ensure the smooth running of all IT & related systems (on premise and on cloud)
- Take the lead on all IT & related system incidents and problem management
- Assist IT Infrastructure Manager on infrastructure investment and support budgets (including system license, maintenance and related IT support costs)
- Working closely with IT application team to ensure compliance to information security audit requirements and provide IT technical assistance wherever necessary
- Ensure proper IT infrastructure policies, standards, procedures and risk controls are followed during issues resolution
Delivery management
- Project manage implementation and deployment of infrastructure/systems in accordance with corporate agreed priorities and deadlines
- Drive good project management practices and governance within the IT and vendor teams
Outsourcing and vendor management
- Assist IT Infrastructure Manager to monitor all outsource infrastructure/system vendors performance against agreed SOW and SLA
Requirements
- Diploma in Computer Engineering or related
- At least 2-3 years of working experience with systems (on premise and cloud technologies)
- Experience in one or more of the following domains: Microsoft Windows & Servers technologies, Cisco networking, WAN technologies (SD-WAN), Security, Virtualization, Storage, Backup/Disaster Recovery, Private/Public/Hybrid Cloud based technologies
- Hands-on experience in supporting PC/notebook hardware, network printer, MS Windows and standard software (MS office, Antivirus, internet browser) and Outlook client, desktop setup, wireless, Active directory, VPN setup/troubleshooting
- Exposure to Engineering industry environment (preferred)
- Good communicator with strong problem solving and analysis skills
- Ability to work in a team environment to engage and motivate team members
- Positive attitude and able to work well with culturally and geographically diverse teams.
