Desktop Support
- Provide IT technical service desk and onsite support for end-user services.
- Problem identification, diagnosis and rectification for both hardware and software issues.
- Support desktops, notebooks, printers and other hardware components.
- Installation, re-installation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet browser, MS Outlook, etc.
- Involved in projects such as migration, relocation and hardware refresh.
- Perform Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
Requirements:
- Nitec in IT or higher qualification.
- Minimum of 1 years of desktop experience.
- Ability to respond to issues and provide a timely update, and escalation.
- Must have WOG Experience
