Responsibilities :
· Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.
· Maintain good relationship with customer and related department.
· Support bidding preparation process for successful RFQ process with customers.
· Provide advice to related department to increase revenue generation from current business model.
· Manages and coordinate multiple regional/ global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.
· Proactive for troubleshooting and provide direction for global operation team.
· Escalate customer’s pain point and resolve the issues within timeline.
· Participate for customer related activities; sales, CS, billing, legal, operation, pricing etc
· Update SOPs regularly and share best practices sharing with team members.
· Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.
· Support strategy team to regular internal meeting/ conference for the related information with freight forwarding customer pool
Requirements:
· GCE "O" level and above
· Customer-oriented, responsible, positive and pro-active
· Proficient in Microsoft Office
· Highly adaptable and able to work under pressure in a fast-paced environment.
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion
R23112063 | EA License 16C7883
