Roles & Responsibilities Main Duties & Responsibilities: Establish relationship with customers by delivering excellent customer service Provide professional skincare advice and consultation for customers, managing customers' needs and ensure customer satisfaction Lead and provide guidance to therapists on the service and treatments to customers Oversee and in charge of the overall operation of the branch eg.
Staff MC, Punctuality, Daily Sales target, current promotions and updates etc In charge and run the outlet efficiently and effectively Handle customers' complaints and feedback Motivate/building teamwork among colleagues & maintain good communication and good working environment Achieve personal sales target and assist in achieving monthly sales target set out for the branch To assist in making cold-calls to customers Ensure all treatment rooms & consultation rooms are in good & conductive condition Ad-hoc responsibilities assigned by management Requirements: Min.
8 years' experience in the beauty wellness industry with proven track record in sales target Independent, motivated, optimistic and possess initiative Highly motivated, sales driven and service oriented Good interpersonal skills and communication qualities Team player with ability to cooperate with colleagues and have strong leadership capabilities Willing to work retail hours (shift work, weekends and public holidays) Passionate about the beauty and service industry Attractive package will be offered (including basic salary, commission and incentives) Tell employers what skills you have Coaching Ability to Multitask Leadership Interpersonal Skills Treatment Problem Solving Administration Spa Selling Compliance Writing Customer Satisfaction Team Player Human Resources Customer Service Brand Awareness
