Job Summary
The Front Office Executive will assist the Operations Manager to ensure the smooth operations of the Front Office Department. Responsible for managing the guests’ arrival, in-house and departure experience through leadership of reception, and maintaining close working relationships with housekeeping and other operational departments.
Job Duties/Responsibilities
· Welcome, check-in and check-out guests and provide information on hotel services and room location.
· Accurately process all cash and credit card transactions in accordance with established procedures.
· Respond appropriately to guest feedback and conduct any service recovery gestures in order to ensure total guest satisfaction.
· Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
· Ensure the safety, security and loss control policies and procedures are complied with for Front Office, Housekeeping and Maintenance
· Manage the day-to-day operations and liaise with various stakeholders to ensure timely completion of maintenance service requests.
· To assist and perform when required, housekeeping tasks (such as bed cleaning and making, toilet washing, office cleaning, high dusting, surface wiping, floor sweeping and mopping, replenishment of supplies, clearing of rubbish, etc).
This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Job Requirements
· Minimum GCE 'O' Levels or Diploma in Hospitality or related field
· Minimum 1 to 3 years’ relevant working experience
· Well-groomed, good interpersonal and communication skills
· Proficient in software applications including Word, Excel, PowerPoint
· Able to work under pressure and independently
· Able to work rotating shifts (including night shift), weekends and public holiday.
