• Provides administrative support to the after-sales or customer service department.
• Handles customer inquiries, concerns, and complaints, ensuring timely and appropriate resolution.
• maintains accurate records of customer interactions, transactions, and follow-up activities.
• Assists in scheduling service or maintenance appointments for customers and assigning appropriate resources.
• Prepares and maintains reports, documents, and correspondence related to after-sales activities.
• Provides support and assistance to the after-sales team, contributing to a positive and efficient working environment.
