The main responsibilities and tasks of this position are listed as, but not limited to the following:
- Assist the Front Office Manager to supervise the front of the house and Club lounge operations
- In the absence of higher management to make decisions regarding operational problems
- Coordinate and work closely with all departments regarding daily requirements in the Front Office operations
- Maintain the best relations between management and guests at all times
- Ensure guests are given prompt and efficient services at all times by the team members
- Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel’s interest
- Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room
- Monitor closely guest’s room folio high balance daily to prevent losses by the Hotel
- Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
- Responsible for the setting up and updating of the DM’s Log Entry, Comm Entry and to report all unusual events to the higher management
- Responsible for all emergency procedures and coordinate closely with the Security Department
- Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements
- Liaise with the IT Department on any faults of the system at times of emergency
- Ensure strict control of the operations of the computer systems and peripherals
- Assist in the preparation of monthly Front Office reports
- Any duties that may be assigned by the Management
Hotel Duty Manager to handle Chinese customers. Knowledge of Mandarin is essential
