As a Warranty Officer, you will play a crucial role in ensuring the efficient and accurate processing of warranty claims for vehicles. You will work closely with service advisors and technicians to facilitate warranty claim submissions, verify eligibility, and ensure compliance with BMW's warranty guidelines. This position offers an excellent opportunity for individuals interested in starting a career in the automotive industry, with a focus on warranty administration.
Key Responsibilities:
- Collect and review warranty claim information, including repair orders, parts invoices, and supporting documentation.
- Enter warranty claim data accurately and efficiently into the warranty system.
- Verify warranty eligibility and compliance with warranty policies and procedures.
- Communicate with technicians to resolve any warranty claim-related issues.
- Maintain organized and up-to-date warranty records and documentation.
- Prepare and submit warranty claims in a timely manner.
- Collaborate with service advisors and technicians to ensure that warranty work is completed according to company's standards.
- Stay up-to-date with warranty guidelines and industry trends.
Requirements:
- Strong attention to detail and organizational skills.
- Basic computer skills, including data entry and proficiency in Microsoft Office applications.
- Ability to work in a fast-paced and team-oriented environment.
- Willingness to learn and adapt to changing warranty policies and procedures.
- Prior experience in automotive warranty administration is a plus but not required.
- A passion for the automotive industry is a bonus.
