Key Responsibilities:
- Responsible for overall client support in Remittance Solutions for the International Market
- Maintain professional and effective working relationships with clients
- Develop trusted relationships with key accounts, clients and partners
- Ensure the timely and successful delivery of our products and solutions according to client’s needs and objectives
- Deliver exceptional client services on a day-to-day basis
- Execution of transactions and trades base on client’s needs
- Seek referrals from existing clients and stakeholders
- Develop and grow remittance solutions business
- Involve in new client onboarding process
- Conduct meetings with existing clients to understand their business needs and provide tailored solutions
- Recognise and anticipate triggers based on client behaviour to engage with clients who request to terminate / downgrade relationship
Requirements:
- Diploma or Degree in Business/Economics/Sales & Marketing or equivalent
- Minimum 1 years working experience in cross-border payment / remittance industry / FX industry / DPT industry
- Entrepreneurial and able to work in fast faced environment with numerous stakeholders
- Resourceful and independent with good problem-solving skills
- Strong communication and relationship building skills
- Fluent in both English and Mandarin (able to communicate with Chinese speaking associates).
- Commercial understanding of technology solutions, specifically towards financial services industry preferred
