Job Description
- Assist department with daily property activities and promotions.
- Encourage and assist guest to perform mobile check in and check out in the hotel.
- Perform role as Front Office Executive and assist guest check in, check out and handling guest enquiries.
- Manage and resolve guest complaints and feedback.nt with accurate tourist information.
- Manage and resolve guest complaints and feedback.
- To communicate and coordinate daily affairs with all departments, staff and Managers.
- Check, follow up and coordinate daily affairs.
- Assist Guest Service Manager and department to comply with Front Office policies and procedures.
- Anticipating guest needs and requests, and creating memorable experiences through.
- Any other ad-hoc duties assigned by Guest Service Manager or higher management.
Job Requirements:
- At least Diploma in related hospitality / customer service discipline or above.
- Knowledge and familiar to Property Fire safety and emergency procedures.
- At least 1 year of working experience in customer service in hotel environment.
- Good communicator and and possess interpersonal skills.
- Proficient in Microsoft Office.
- 5 days’ work week and willing to work 9 hours day scheduled shift.
