- Oversee the onboarding and product training of new clients and take general accountability for the continued well-being, expansion, and contentment of existing clientele.
- By giving the customer best practices for using the products, you can establish and grow strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers).
- Participate in the roadmap for product development and speak for the customer.
- Collaborate on expansion, cross-selling, and upselling opportunities with the sales and product teams.
- Use your expertise and product knowledge to make sure customers get the most out of the products.
Requirement:
- English native
- Experience with B2B companies and the maritime industry
- A minimum of 2 years' experience in enterprise customer success, ideally in roles similar to those in the maritime sector, SAAS companies, B2B software, cybersecurity, or other related fields.
- Technological expertise in software solutions (SaaS environment)
- Process orientation, strong prioritization abilities, accountability, and individual organization are crucial.
- prosper in an environment that is dynamic, fast-paced, and always changing.
- an excellent communicator who works well in a team and is at ease handling several interfaces at once
