Adecco is partnering with a well known Education MNC. They are looking for a Senior IS, Applications and DB Administrator to join their growing team. This is a great opportunity to work with a company who value career development, employee welfare and learning & development.
Management of Applications and Information Systems:
- Oversee the school's information systems, including the student information system (SIS), learning management system (LMS), and other academic and administrative platforms.
- Assist the Applications and Information Systems Manager in handling academic processes like timetabling and student reporting.
- Coordinate with relevant software companies to address issues and collaborate on enhancing functionality for the school.
- Maintain thorough documentation of application configurations, system settings, and procedures.
Data Administration:
- Monitor data integrity and accuracy within information systems to ensure compliance with data protection regulations.
- Aid staff in extracting and interpreting data for research, reporting, and academic purposes.
- Provide training and support for staff and faculty on data-related tools and software.
- Keep comprehensive documentation of data models, database configurations, and data management processes.
- Collaborate with the IT team on data infrastructure projects, upgrades, migrations, and new data-driven initiatives.
- Contribute to the development and implementation of data-related strategic plans.
- Stay updated on emerging data management technologies and best practices.
- Collaborate with faculty and staff to analyze data trends and provide insights for educational improvement.
- Generate and deliver reports to support decision-making processes at various school levels.
Application Development/Service Delivery
- Understand key school processes, identify areas for improvement, and work with process owners and users for enhanced outcomes.
- Ensure data integrity of application systems by establishing processes and monitoring for issue identification and resolution.
- Review new products to support the college's strategic development.
- Support compliance efforts in ensuring systems and data output comply with relevant regulations.
- Provide high-level service to all customers (internal or external, including students, staff, parents, and community members).
- Maintain a friendly, helpful, and professional demeanor at all times.
- Ensure optimized systems and processes for efficiency and continuous improvement.
- Build a reputation for reliability by fulfilling promises and providing timely responses in all service delivery interactions.
- Take ownership of customer problems, follow through to resolution, and follow up to confirm satisfaction.
- Serve as a technical expert for key business support processes requiring information from multiple systems.
- Offer technical support to faculty, staff, and students, addressing application-related issues and inquiries.
- Develop and conduct training sessions to enhance user proficiency in various applications and systems.
- Lead efforts to integrate data from multiple sources, ensuring seamless data flow between systems.
- Establish and enforce data security protocols.
Qualifications:
- Bachelor’s degree in data management, Information Technology, Computer Science, or a related field.
- Experience in Project Management and data administration, preferably in an educational institution.
- Success in leading application support in a high-performance helpdesk environment.
- Experience in a high-user Apple and Windows environment.
- Proficiency in supporting Office 365, including OneNote, Teams, SharePoint Online, and other integrated apps.
- Knowledge and experience in SQL, Crystal Reports, and school-based Student Information Systems is advantageous.
- Proficiency in database management systems and data visualization tools.
- Knowledge of education sector data reporting requirements is a plus.
