Overview
The Wintel Engineer is responsible for providing SME support, which includes planning, installation and administration of Workplace Management. The responsibilities incorporate administration of Workplace environment; creating and updating company images; development of task sequences for OS deployments; reviewing procedures of daily operations and implementing new procedures to improve efficiency and adhering to best practices.
Responsibilities
· Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications,
· Drivers, upgrades, updates and hotfixes.
· Plan, implement and support Patch Management and Software Distribution services.
· Design, implement, and maintain AWS or Azure infrastructure and services, ensuring scalability, security, and high availability of applications.
· Deploy, configure, and manage AWS or Azure services such as EC2 instances, VPC, S3, RDS, Lambda, IAM, Azure App Services, Azure SQL Database, Azure Functions, etc.
· Collaborate with development teams to architect and deploy cloud-native applications.
· Implement and maintain automation and infrastructure-as-code (IaC) using tools like CloudFormation or Terraform.
· Troubleshoot and resolve issues related to AWS or Azure infrastructure, applications, and connectivity.
· Implement backup and disaster recovery strategies for AWS or Azure resources.
· Provide administration of back-end infrastructure services with focus on PC Imaging.
· Support desktop and server related escalations pertaining to Workplace Management tools issues.
· Perform Quality Assurance testing for changes to endpoint devices.
· Contribute to the streamlining of daily operational processes, such as automations.
· Ensure smooth running of daily operations.
· Update and maintain proper documentation and reports.
· Any other ad-hoc duties as required or assigned
Requirements
· Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System.
· At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects and Workplace Management Tools (for e.g. HCLBig Fix, MS SCCM, Citrix VDI, Nexthink & etc).
· Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices.
· Working experience with MSI technology, Application Packaging/Deployment processes and methodologies will be an added advantage.
· In-depth knowledge of custom actions, scripts, scenarios based solution and regressive troubleshooting in Windows Installer Technology.
· In-depth knowledge of AWS, Azure services and architecture.
· Familiarity with infrastructure-as-code tools like CloudFormation or Terraform.
· Strong understanding of networking concepts and security best practices in AWS, Azure.
· Experience with CI/CD pipelines and version control systems (e.g., Git).
· Scripting skills in Python, Shell, or other relevant languages.
· AWS, Azure certifications like AWS Certified Solutions Architect, AWS Certified Developer, Azure Administrator, Azure Solutions Architect are a plus.
· Strong analysis and design background with sound documentation experience.
· Proficient in troubleshooting skills.
· Effective communication skills.
· Self-driven and ability to work independently
· Ability to work in a heterogeneous environment.
