Job Description
Responsible for the performance of the team’s day- to–day operational activity.
Responsibilities
· Provide first level of troubleshooting support at customer site.
· Need to work closely with L2/L3 support engineers to resolve issues.
· Monitor and ensure service levels pertaining to response and resolution of issues raised are met.
· Staff will be given a dedicated phone to respond when needed.
· Ensure team size is kept optimum through scheduling.
· Communicate issues and opportunities to all staff.
· Responsible for ensuring operational processes are revised, updated, and implemented.
· Analyze statistical information pertaining to performance and make recommendations for improvement.
· Work to improve processes where applicable.
· Work with management to feedback and / or improve processes.
· Plan, co-ordinate and manage the report requirements of customers to meet the agreed delivery dates.
· Involved in progress reporting and administrative tasks.
Requirement
· 1 Year of IT Experience
· Need to possess basic knowledge of the systems to perform basic trouble-shooting (Training will be provided)
· Prefer Skill: Basic Computer knowledge of Microsoft excel, word.
