Job Description:
- Provides onsite support to users with good customer satisfaction for main and off-site;
- Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
- Helps to maintain or improve the overall image of the support team;
- Level 1 & 2 level trouble shoot and problem resolutions;
- Provide technical and operation support;
- Work to reach service level target;
- Break/fix for patches, software distribution and preventive maintenance;
- Managed the media and documentation related to the equipment supported;
- Install the inventory scanning agent upon any new asset;
- Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning; Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
- Support IMACs each IMAC is treated as a case;
- Provide break fix to software distribution patches where customer will provide the instructions;
Job Requirement:
- Nitec in any discipline
- 1-2 years' experience in user support and helpdesk duties
- Strong problem solving and system troubleshooting skills
- Technically proficient in Microsoft Office and Windows desktop
