A Triage Specialist is responsible for accurately reviewing data that has been collected from, but not limited to Public Road Evaluation (PRE) testing and performing first-level Root Cause Analysis. They communicate between Triage Engineering and component teams and help to improve Triage outcomes. This role will identify gaps and assist in creating processes that will enhance Triage throughput. Efficiency and quality is critical, but ultimately a Triage Specialist is a key role to maintain the safety standards of how the AV performs on the road.
Essential Duties:
- Perform Level 1 Root Cause Analysis (RCA) on several different test modalities including, but not limited to public roads, closed courses, and simulation
- Closely partner with the triage team to maintain a rapport for a rapid and iterative feedback loop
- Drive the issue identification, analysis/introspection, mitigation, and reporting lifecycle with the Triage engineers
- Thoroughly understand the different components of the software stack and maintain knowledge as things change; including expected behaviors and visual representation across various tools
- Show initiative and be a valued team member in our innovative, fast-paced, entrepreneurial environment where cooperative teamwork across locations is the norm
- Accurately categorize disengagements by takeover type
- Tag logs to reflect search optimization and metrics which are appropriate for each
- Create and manage events on internal Triage developed tooling
- Investigate any logs that have extenuating circumstances that may previously have prevented a reviewer from completing their task ending in a fully reviewed log or removal of the log from mileage accumulation
- Participate in the daily standup to address new concerns and assignments that may need to be undertaken. This may include new information on which routes need to be prioritized and changes in the Level 1 Triage process that needs to be implemented
- Oversee training of new reviewers and provide feedback on any misidentified incidents, and coach better practices to improve team efficiency
- Provide feedback on newly implemented tools and ways that they have impacted the review process in both a critical and positive manner
- Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of knowledge, skill and/or ability required.
- Enthusiasm for the AV industry as well as safety and mobility
- Be proficient in working across a suite of proprietary software tools and applications
- Ability to understand technical terminology regarding the software stack and each contributing component
- Work in a fast-paced, dynamic environment across multiple time zones with strong communication and collaboration
- Demonstrated problem-solving skills and ability to think logically and remove bias from evaluation of problems
- Posses a detail-oriented mindset focused on safety
- Strong troubleshooting, debugging, analytical, and creative problem-solving skills
- Have strong attention to detail and be able to work independently
- Effective time management skills
- Able to analyze data for long periods of time without sacrificing efficiency and accuracy
Preferred Qualifications (not required)
- Experience using issue tracking and configuration management tools (E.g: Atlassian Confluence, Jira, Bitbucket, Git.)
- Experience with software engineering concepts, including requirements analysis, source control, and build processes
- Experience with software release management and release testing
- Entry-level experience with Linux and scripting languages (E.g: Bash/Shell, Python)
- Data Analysis experience and SQL
- Experience with testing of autonomous vehicles
- Thorough understanding of robotics systems including sensors, actuators, mechatronics, and software systems
