Role Overview
The Project Manager (PM) is required to have good supervisory skills, communication skills, and good Project Management skill and relevant working experience.
The PM will be attached to full time project management related to Workplace, Infrastructure, Application, Cybersecurity, etc. The PM may have to work after office hours (either on-site or remote) in case(s) of any escalations or issues in the project.
Duties & Responsibilities
· Manage all stakeholders to ensure project resources are allocated and milestones are achieved for Transition/Implementation projects;
· Ensure on time transition preparation activities for the project, including Project initiation document and detailed project schedule;
· Provide project status reporting and relevant measures required for Project Governance;
· Develop transition approach, project plan, resource plan, in agreement with all stakeholders;
· Monitor transition progress to ensure all deliverables (Knowledge transfer, Shadowing, Reverse Shadowing, Service takeover) meet quality, timing and methodology requirements;
· Conduct regular project reviews with project team members and stakeholders to assess progress, identify project key risks / concerns / issues and take appropriate actions to resolve them;
· Escalate project issues and scope changes to the relevant stakeholders on a needed basis;
· Conduct readiness assessment based on relevant acceptance criteria after each project phase, ensuring key milestones and deliverables sign-off;
· Lead, plan and manage assigned projects within the business group, in accordance with organizational and project goals, such as timelines and quality, to ensure successful achievement of project objectives and deliverables;
· Act as the single point of contact for entire scope of activities for the Company’s designated IT outsourcing account in managed service areas;
· Adapt and implement the Company’s project methodologies, processes, documentation, tools and measurements in relation to project management;
· Ensure effective decommissioning of services that are deemed `end of life` - to confirm the removal of all operational facilities, and redundant equipment, whilst ensuring any operational dependencies are effectively managed.
Requirements:
· Degree in Computer Science or Information Technology or its equivalent.
· At least 5 years of related experience in Information Technology or its equivalent industry.
· At least 5 years of experience in Project Management experience with working experience in Workplace Management, Infrastructure Management as well as Cybersecurity Management would be added advantage.
· At least 2 years of IT Managed Services experience with proven ability to work in large groups and managing multiple projects.
· Working experience in Cloud Services, DevSecOps, Agile & Cybersecurity would be added advantage.
· Working experience in Government agencies a plus.
· Preferably someone with PMP and ITIL certification.
· Proven experience in strategic planning, risk and change management.
· Knowledge of project management software tools and techniques is a must.
· Demonstrated ability in decision making.
· Strong leadership skills to lead and motivate the project team in project implementation and with ability to manage multiple projects simultaneously.
· Effective influencing, organizational and problem-solving skills.
· Excellent interpersonal, negotiation, communication skills and ability to interact with all levels.
· Strong presentation skills and ability to write professionally.
· A self-starter with the ability to work independently, as well as in a team.
· Competent at communicating at the Senior and Executive Management level.
· Strong personal commitment to achieving results.
· Have passion and with excellent appreciation of customer service.
