Customer Service Representative (North-East/1 Year Contract/Up to $4800)
Job Summary
Handle problems which require identifying some solutions, selecting from alternative courses of action, with greater adaptation to circumstances as necessary. Most complex problem solving may require gathering facts, analyzing the information, and determining the appropriate solution from multiple options.
Duties & Responsibilities:
Support activities of the direct work group/team, and begin to affect related activities within connected work groups/teams. Working tasks might include:
- Handle customer inquiries and difficult complaints. Handle telephone calls and other correspondence related to orders, shipments, pricing, discounts, product complaints, adjustments, new products, returned goods, and policy and procedures.
- Provide service and support through order entry, order status (promise and ship dates), inquiries, back-order situations, replenishment orders, and promotions.
- Assist in analyzing customer service reports.
- Handle special customer requests related to payment deductions by comparing to established guidelines.
- Train support employees on the use of customer service systems.
- Manage all repeat orders to existing customers.
- Identify and eliminate repetitive problems within standard administration procedures.
Note: This job description acts as a guideline and the job duties may include tasks that are not outlined above.
Job Requirements
- Diploma/Bachelor in any discipline.
- Relevant working experience within a multinational corporation would be advantageous.
- Strong interpersonal and teamwork skills.
- Meticulous with strong analytical skills.
- Computer and Microsoft Office software knowledge are required to perform the role.
- Comfortable taking on a contract position
EA License No. 01C4394 • RCB No. 200007268E •EA Registration No. R22109454 Malcolm Lee Jun Hao
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