Roles and Responsibilities
The Application Support Analyst provide application support to users. The candidate poses a structured and analytical approach to the identification, diagnose and rectification of user reported issues.
a) Provide applications troubleshooting and on-site support.
b) Log, escalate and follow through with issues.
c) Simulate user problems to resolve operating difficulties.
d) Coordinate activities to identify, diagnose and rectify problems
Requirements / Qualifications
a) Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
b) 1-3 yrs of Technical / Application Support experience on multi technology platforms
c) ITIL v3/v4 certification and strong service oriented experience / background preferred.
d) Knowledge and understanding of IT industry environment and business needs
