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Job Description
The Section Head is responsible for the day-to-day running of the section and will lead and motivate a team to provide quality hostel admission administration to students and provide analytical statistics and reports to senior management for decision making through the efficient use of software technology.
Duties & Responsibilities:
1. Administration
- Oversee the hostel admission operations to process applications during the housing exercises.
- Coordinate with NUS partners to ensure evolving needs are incorporated in the propriety hostel admission software system.
- Annual review of housing schemes, guidelines, allocation matrix and processes to meet university commitments.
- Lead the team to discuss and implement the section workplan, that will support the overall OSA workplan to meet the University's strategic objectives.
- Advisory to NUS partners and external agencies including review of hostel rates, hostel application statistics, responses and inputs for relevant parties.
- Coordinate with hostels management, and other OSA units in support of University-wide initiatives based on or relevant to campus residences.
2. Hostel Statistics and Reports
- Provide timely and accurate hostel application statistics and occupancy reports to Senior Management, NUS departments and government agencies.
3. Communications and Publicity
- Manage correspondences and communications with stakeholders including appeals for campus housing.
- Oversee the periodic review of content hosted on website, application portal, FAQs and collaterals.
- Ensure all communication materials (e.g. mass email, EDMs and posters) are written effectively and accurately, and communicated to stakeholders in a timely manner.
- Conduct housing briefings to new students such as Open House, exchange and international students' webinars etc.
- Establish effective working relationship with NUS partners and other parties with regards to housing matters.
- Conduct periodic dialogues with partners and students.
4. Off-campus housing
- Work with reliable off-campus housing operations to provide alternative housing to students.
5. Human Resource & People Management
- Manage a team of staff including their recruitment, appraisal, mentoring and career development.
- Assign tasks and duties amongst team members optimally
- Ensure new staff have adequate understanding for the hostels and their duties with regards to hostel admission matters and use of the specialized hostel application system.
6. Finance & Procurement
- Plan and manage the section's budget.
- Ensure procurement complies with University Procurement Policies.
7. Participation in Working Committees and other duties as assigned
Qualifications
The candidate should meet the following criteria;
- University degree with at least 5 years of managerial experience in people management and administration
- Analytical, excellent process, communication and interpersonal skills.
- Excellent data management and advanced excel skills.
- Strong work ethics and integrity
- Strong leadership, organization, problem solving and planning skills.
- Commitment to customer service and a continuous quality improvement focus
- Demonstrated ability as a team-player (flexible, cooperation, 'can-do' attitude).
More Information
Location: Kent Ridge Campus
Organization: Office of Student Affairs
Department : Hostel Admission Services
Employee Referral Eligible:
Job requisition ID : 22736
