About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.
We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?
What You'll Do:
As the Manager of Vertical Planning & Operations at Klook, you will play a pivotal role in driving a high-performing team to drive commercial and service level excellence for our global travel product verticals, including attraction tickets and tours & activities. Your responsibilities will encompass:
- Strategic Vision: Develop and shape the business model and strategic roadmaps for the vertical, overseeing the entire spectrum from supply to demand, business strategy, and technology innovation. Collaborate closely with regional teams to devise go-to-market strategies for new product verticals.
- Program Leadership: Take charge of strategic initiatives, working collaboratively with cross-functional teams on a global scale to elevate the performance of our verticals. This includes optimizing customer satisfaction, enhancing traffic channels, expanding supply coverage, ensuring inventory availability, optimizing pricing strategies, maximizing profitability, streamlining costs, enriching content, and improving the booking experience.
- Product & Technology Enhancement: Collaborate closely with our product and technology teams to enhance the visibility, usability, and conversion rates of booking processes across Klook's mobile app, website, and other distribution channels.
- Data-Driven Insights: Establish comprehensive metrics and implement advanced mechanisms for monitoring and analyzing commercial and operational performance, allowing data-driven decision-making to thrive.
What You'll Need:
To excel in this role, you should possess the following qualifications and attributes:
- Experience: A minimum of 5 years of experience in OTA, e-commerce, tech startups, strategy consulting, business analytics, category or brand management, or product management.
- Project Leadership: A proven track record of successfully driving cross-departmental projects and initiatives.
- Language Skills: Proficiency in spoken and written English is essential, and fluency in Chinese is a valuable asset.
- Adaptability: A strong willingness to thrive in a dynamic and fast-paced environment, along with a startup mentality that embraces collaboration and an entrepreneurial spirit.
- Global Outlook: Comfortable working with individuals from diverse cultural backgrounds and across different time zones, demonstrating a global perspective.
- Effective Communication: Exceptional communication and interpersonal skills, with the ability to build strong relationships at all levels and adapt to diverse situations.
- Leadership: Strong leadership capabilities, including the ability to navigate a matrixed organizational structure in a fast-paced and ever-evolving environment.
- Analytical Acumen: Highly analytical with a strong inclination toward data-based decision-making, capable of extracting actionable insights from data from multiple sources.
- Ownership and Results: A track record of sound business judgment, taking ownership of projects, and consistently delivering tangible results.
