The Systems Analyst is responsible for the support of the Visa TPF/VIP Authorization system in a multi-datacenter and multi-processing environment. They are responsible for second level problem determination and recovery of the VIP applications, operating system, services, and member related issues.
The Systems Analyst will facilitate problem situations with the appropriate management, support groups and service partners as required and is responsible for tracking progress and final resolution implementation.
Responsibilities
- Monitoring and operation of the Visa VIP Authorization system in a multi-datacenter and
multi-processing environment. They are responsible for second level problem
determination and recovery of VIP application, operating system, and hardware
failures. - Works closely with service partners such as VIP Operations, Batch Processing support, Global Network Operations, Clearing and Settlement Coverage, Visa Operations Command Center, and other Global Support teams to ensure all VIP related services are operational and not causing client impact.
- Works closely with Account Management, Application Support and the Regions when dealing with Member/Application issues.
- Ongoing/Proactive analysis of TPF/VIP Systems and applications to detect potential problems. When necessary, makes preventive corrections and works with engineering/Development groups to implement long-term corrective measures.
- Must be able to react to situations requiring VIP services to be switched to backup
services. - Coordinates all TPF/VIP implementations.
- Serve as mentor and knowledge transfer for VIP Operations, VIP Sr. Programmers, and peers.
- Advanced knowledge of software deployment tools, TPF Loader Process
- Applies their skills to develop system tools and/or team tools.
- 24x7x365 Coverage, including ability to work nightshifts as required.
- Handle all calls coming into the Coverage ACD system.
Ensures processes and procedures are followed and are documented.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
