Position: Restaurant Supervisor
A Restaurant Supervisor is a key managerial figure responsible for overseeing daily restaurant operations. Their role encompasses staff management, customer service excellence, operational efficiency, and ensuring compliance with health and safety standards. They lead and motivate staff, contribute to sales and revenue goals, conduct training, and handle customer interactions. Flexibility, effective communication, and problem-solving are crucial attributes, making the Restaurant Supervisor essential in creating a positive dining experience while managing various aspects of restaurant functioning.
Job Description:
- Oversee the day-to-day operations of the restaurant
- Ensure that all employees follow company policies and procedures
- Maintain a positive and professional work environment
- Ensure that the restaurant is clean and meets all health and safety standards
- Manage inventory, ordering supplies, and monitoring expenses
- Work closely with the management team to ensure that the restaurant is profitable
- Train new employees and ensure that all staff members are properly trained
- Assist with the hiring process and performance evaluations of employees
- Manage and motivate staff to provide excellent customer service
- Manage transactions with customers using cash registers
- Prepare drink items according to recipes.
- Resolve customer complaints, guide them and provide relevant information
- Other ad-hoc duties as requested by the Direct Manager.
Requirements
- Nitec and above education level; or its equivalent education level
- Minimum 3 year of experience in similar position
- Possess hygiene certificate (preferred, but not required)
- Able to understand and converse in mandarin and/or English
- Customer service oriented individual
- Effective problem-solving skills to address challenges related to staffing, customer service, and other aspects of restaurant management
- Ability to handle customer complaints and resolve issues in a professional manner
- Strong leadership and management abilities to lead and motivate a diverse team of staff
- Ability to delegate tasks effectively and ensure a smooth workflow.
- Ability to communicate effectively with staff, management, and customers.
- A collaborative and team-oriented approach to work effectively with kitchen staff, servers, and other restaurant personnel.
- Ability to ensure compliance with safety and sanitation requirements.
