Manager, Commercial Services (Pacific)
Why explore
- Pioneering opportunity in the Global Commercial Services Team
- Driving transformation and innovation within commercial services
- Deliver market-leading commercial service processes and experience
- Based in Singapore, a global commercial hub for Rio Tinto
Our Commercial group encompasses our global sales and marketing, procurement, and marine and logistics operations. By harnessing the skills, knowledge, and insights we acquire from everything we buy, sell, and move around the world, we focus on deepening customer and market insights, improving connections and accelerating decisions between our markets and assets, and partnering with customers and suppliers to generate additional value.
Commercial Services (CS), part of the Commercial Group, helps support the growth of the business and ensures Commercial has an efficient and industry-leading approach to C2C to enable Rio Tinto’s Commercial strategy. CS has primary accountability in delivering all activities from post-deal confirmation such as order administration, post-fixtures activities, invoicing, trade finance activities, supply chain documentation, and laytime management.
About the role
We are looking for a Manager, Commercial Services (Pacific) to lead the Commercial Services Pacific team and drive efficiency and delivery of critical KPI’s embedded in the contract to cash process
This role gives a unique opportunity to accompany the transformation of our model towards synergetic process management to enhance customers' and employees’ experiences, deliver greater value to the business, and develop talent/careers.
You will provide innovative solutions to streamline the business processes and adopt technological platforms to enhance performance. The purpose is to ensure the Commercial Cervices Pacific team moves towards the vision of transforming the way we work and generating value beyond the transactional scope. The Commercial Services Atlantic manager will also manage the relationship with the Business stakeholders, ensuring alignment of business expectations with the Commercial Services objectives.
This is a fantastic opportunity for a strong people and commercially attuned leader who is driven to lead, mentor, and guide the team to achieve high-performance results through collaboration and transforming ways of work.
Reporting to the GM - Commercial Services, you will be:
- Providing leadership, mentoring & oversight of the Commercial Services team to continue to develop team function and performance.
- Participate and contribute to the Buy/Sell/Move strategy, providing the Commercial Services perspective and making sure it is aligned with the Commercial Operations Vision.
- Work in collaboration with various business unit teams to execute their commercial strategies, supporting enhanced customer satisfaction and value generation.
- Leads and manages the Commercial services team and is responsible for, contracts life cycle management, invoicing, trade finance, and shipping documentation management.
- Proactively identify, drive, and promote business process simplification, digital, and automation improvements to effectively and efficiently deliver improved customer service solutions to internal and external stakeholders across the Business.
- Develop talent and succession plans for the teams and harness a culture of care, courage, and curiosity, adopting Commercial mindsets.
- Adapt plans and priorities to address resource and operational challenges.
- Work with the larger commercial team including BUs, Treasury, Digital, Finance, Ops Risk, and IS&T to drive improvement and optimize the end-to-end processes.
About you
To be successfully considered for this role, you will have:
- Bachelor Degree in either Accounting, Finance, or Commerce.
- Proven track record of effective commercial administration/operations: 7- 10 years of progressive experience in CTC / sales administration or related field.
- Experience in leading a team to become highly performant in its way of working and consequently in delivering business outcomes.
- Excellent verbal and written communication skills.
- Ability to reach out and build collaborative stakeholder relationships across different levels.
- Superior knowledge in Trade Finance, Shipping, or Supply Chain.
- Experience with international trade documentation/Letters of Credit.
- Knowledge of contractual concepts and understanding of associated trade-offs.
- Strong knowledge of contact to cash.
- Experience with SAP / Advanced systems skills.
- Proven leadership and people management skills.
- Proven organization and problem-solving abilities.
- Experience in commodity logistics.
- Experience in change management and business transformation.
- Ability to think outside of the box and synthesize the big picture.
- Commercial mindset.
It will also be beneficial if you have:
- Knowledge of Power BI or any other data analytics tools/applications.
- Project management.
