- Lead and oversee the team to ensure smooth operation of collections activities within Accounts Receivable (AR) and ensure the team comply with the Service Level Agreement (SLA) and cluster’s requirements.
- Review and implement improvements of the policies and procedures related to collection activities.
- Develop and implement strategies to increase the number of successful collections on outstanding debts.
- Review and analyze AR’s reports and data.
- Stakeholder management including liaising with collection agencies, lawyers and PHIs to build and maintain a strong working relationship.
- Attend meetings with respective internal stakeholders and management and where necessary, directly with patients on their feedback.
- Assist in annual budget exercise.
- Develop goals that complement the overarching business goals of the Company and motivate staff to continually meet and exceed goals.
- Recruit, provide training and feedback on performance to staff within the collections department.
- Drive, participate in, or support projects of the AR department as may be required.
- Any ad-hoc duties as assigned.
Requirements
- Analytical mindset with the ability to make data-driven decisions.
- Able to deal with pressure while meeting tight deadlines.
- Excellent interpersonal, communication and stakeholder management skills
- Knowledge of relevant regulations and industry standards.
For interested candidate, please email your resumes to [email protected]
Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599
